FY08 NPA Targets, Thresholds, and Depths includes tabs for the corporate and unit targets and thresholds and the level/depth of data that is measured for each indicator. Please note some indicators are annotated as ‘preliminary;’ this indicates that the targets and thresholds will be revisited pending EOY or additional data. These annotated targets and thresholds are expected to be finalized in November and will be updated.
FY08 NPA Corporate and Unit Indicators and Weights includes tabs for the area, customer service, and network operations units and displays weight assignments for each measured indicator. The fourth tab in this file contains a summary of composite weights for each unit.
FY08 New NPA Indicator Descriptions provides brief descriptions of indicators that are being included in NPA for the first time in FY2008 (not used in previous fiscal years).
